If this is the first time you have accessed Housing Online you will need to create an account. Please note if you previously had an online account with Keychoices, these details no longer exist and you will also need to create an account.
If you have a current tenancy or former tenancy, please select 'Register securely using your reference number'. You should then select `Payment Reference' from the drop-down list and enter your current/former payment reference number e.g., 51XXXXXXXXX2. Then follow the on-screen instructions.
If you have a current rehousing application but are not a current tenant, please select 'Register securely using your reference number'. You should then select Application Reference or Person Reference and enter your new reference number. Then follow the on-screen instructions.
IMPORTANT: If you do not know your reference number to link your account to your tenancy or rehousing application, do not continue with registering an account. Please contact us on 01709 336009.
If you do not have a current/former tenancy or rehousing application and wish to apply for rehousing, please select 'Don't have an existing application/tenancy with us? Register here' then follow the on-screen instructions.